Prepaid Card

Information on Reservation and Usage Instructions

• To prevent fraud, reservations are limited to 1 line per person. The actual number of lines you can activate is subject to the successful verification of your application documents at the store. Applicants under the age of 18 must be accompanied by a legal representative (parent or guardian) to the counter, and both parties must present two forms of identification.
• The customer cannot modify the reservation form after completing it. To change the content of the reservation form, first, cancel it and fill in a new reservation form. There is no charge for the reservation and cancellation, customers may use it with confidence.
• When making a reservation “3 months before” the application date, the reservation must be completed at the latest "1 day before" application/collection. Application/collection is limited to within 8 days from the date of collection and exceeding the collection date will invalidate the card and make it unusable.
• After a reservation is completed, a confirmation letter will be sent by email to the customer (please be sure to fill in the correct and valid email). When visiting a retail outlet to apply for a traveler prepaid card, present the email reservation form or self-printed paper copy of the reservation form at the time of application. The information provided by the customer must be correct and true. In the event that the contents are not clear or accurate, the reservation form will not be available for application/collection. In case of loss, cancellation of the reservation form and late application/collection, no reservation form will be re-issued.
• The items selected in the reservation form cannot be changed at the retail outlet, but you can apply for other plans proposed on-site.
• The card uses a real-name system. P lease present two valid identification documents at the time of application as follows, inability to provide compliant credentials will mean that your application will not be entertained.
  • Foreign Travelers
    • Primary ID (original document):Foreign passport (excluding Mainland China, Hong Kong, and Macau),Valid ARC (Alien Resident Certificate) or Entry/Exit Permit (for travelers from Mainland China, Hong Kong, or Macau)
    • Secondary ID (original document):Valid ARC, driver's license issued in Taiwan, National Health Insurance (NHI) card, visa, or other identity documents such as an Entry/Exit Permit
  • Domestic Travelers (Taiwan Nationals)
    • Primary ID (original document):National Identification Card (ID)
    • Secondary ID (original document):Passport, NHI card, or driver's license

Usage Instructions

• This card is a prepaid card with short-term validity, and the mobile number validity period cannot be extended. It includes the "Unlimited Internet" and "Free Calls".To myfone Store to complete the application, the mobile number is active immediately. The validity period of the mobile number is 24 hours from the start of the operation, and is limited to the stored-value of the voice products; the number of days you can surf online is the same as the mobile number's validity period. It automatically becomes invalid when the mobile number expires.
• The "Free Calls" shall not be refundable or transferred to other TWM mobile numbers, and shall be limited to use only when the mobile number does not have the "call available balance". It will return to zero as soon as the validity period of the mobile number expires.
• Support Instructions for handheld devices:
  • Applicable models: Mobile phones supporting 4G LTE 700, 1800 and 2100MHz frequency bands can be used
  • Non-applicable models: GSM-tailored version models, SIM-locked models
• If you do not have Internet access after enabling, set the APN to "Internet" (same for both iOS and Android) and reboot. For other usage regulations, please read the 4G Prepaid Card Mobile Number Usage Instructions.
• Please refer to "Voice Rates and Dialing Instructions" for voice rates and call methods.
• The precise speed of Internet access may be impacted by the customer's terminal equipment, the location of use, the number of people who are online at the same time, the internet environment, the download/transmittal mode, the type of service and the capability of the service platform, etc..., the building occlusion, the terrain and the climate.
• TWM reserves the right to review the card, to modify and cancel the activities and the rights related to thereof. The detailed service contents are provided by the personnel at each retail outlet.